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Uncategorized |
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What are Cross Promotions? |
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You can arrange with other sellers to cross-promote each others' items to increase listing exposure to prospective buyers. These arrangements are called "cross-promotion connections." How a connection works
1. You request a connection with a seller you know and trust. Or, you receive a request from another seller, which you can accept or decline. If the request is accepted, an active connection is formed.
2. When a buyer bids on or wins an item belonging to you or the other seller, both your items and the other seller's items will be promoted to the buyer. Arranging and managing connections
Use the Cross-Promotion Connections page to perform all your cross-promotion activities with other sellers:
• Request a connection with another seller.
• Accept or decline a request from another seller.
• End an active connection.
• Change your preferences: You can control which items from other sellers are promoted, or turn off the ability to make cross-promotion connections entirely. 1. You request a connection with a seller you know and trust. Or, you receive a request from another seller, which you can accept or decline. If the request is accepted, an active connection is formed. |
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New User FAQ's |
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I am new to all of this. Where do I begin? |
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Anyone is welcome to browse and search for items on the GardenJunkie.com website. If you see something you would like to bid on, or have something you would like to sell, you will first need to become a registered user. Registration is free and easy!! REGISTER NOW
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I'm under 18 and can't signup |
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In accordance with standard law perons under 18 years of age cannot participate in auctions as they are legally binding contracts. |
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What about the privacy of my information? |
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Your privacy is extremely important to us. To review our policies regarding the use and management of the information you provide us, please read our Privacy Policy . |
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I registered. Why does it still say I am not a Registered User? |
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After you filled out the registration form, you were sent a confirmation e-mail. Please follow the instructions in that message to complete your registration. This process ensures that your e-mail address is correct and working. Please allow at least 24 hours to receive your confirmation message. You'll need to confirm your registration with the information you receive in that e-mail, by going to the Confirm New Registration page.
If you did not receive this e-mail or need us to resend it, please Contact Us .
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How can I change my address, phone number or e-mail adress information? |
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We require that a total of 120 days pass before you can alter your user information. You will not be able to change your information until this time has elapsed. If you need to make an immediate change, you can Contact Us and we will be glad to assist you. |
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How do I bid on an item I am interested in? |
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Once you have found an item you would like to bid on, go to the bidding section, located at the bottom of the listing, and place your bid in the appropriate box. Remember, you must complete the Registration Process, before you can begin bidding on GardenJunkie.com. |
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What does the number in parentheses next to a person's User ID mean? |
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This number indicates the user's current total reputation rating. You can view any user's feedback profile by clicking on the number in parentheses. A user's feedback rating number changes whenever a new feedback comment has been left about that user. |
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I have something I would like to sell. What do I do? |
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If you would like to sell an item on GardenJunkie.com, please start by visiting our Sellers FAQ. |
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Sellers FAQ |
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What is a Reserve Auction? |
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As a seller, you may specify a reserve price if you are unsure of the real value of the item. This will give you the option to refuse to sell the item, if the market value is below a certain price, and that price has not been met by the highest bidder at the close of Auction. The seller specifies the reserve price when they list an item. This price should be set above the minimum bid price. The auction begins at the minimum bid price. The reserve price you set indicates the lowest price at which you are willing to sell an item. The reserve price you set is not disclosed to bidders. During an auction where the seller has set a reserve price on an item, an annotation will be displayed in the item information screen indicating the seller has set a reserve price on that auction. The words (Reserve not met) will appear on the listing page, next to the current price of the item, until a bidder's maximum bid is equal to or greater than the reserve price, at which time the item's current price is raised to the reserve price. At this time, the words (Reserve met) will appear next to the current high bid. The bidder is also notified that their bid has met the reserve. Sellers are only obligated to sell the item, if the highest bid at the end of the Auction has met the reserve price. Reserve pricing is not available for Dutch Auctions. |
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What is a Dutch Auction? |
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On a Dutch Auction, the auctioneer has more items of the same product for sale. The bidder will enter a maximum bid he is willing to pay for an item, and the number of items he wants to purchase. The highest bidder(s) will receive the number of items they have bid on, and the remaining bidders will receive the number of items still available. Buyers are able to bid more than once for the same item. |
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How can I list an item? |
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You must first be a registered member. Once you have registered simply login to your account and click on the "Sell" link. The first thing to do is select a general category for your item, note that you can choose a more specific subcategory further into the listing process. You can then enter in your chosen settings and item description |
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How can I keep track of items I'm selling? |
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You can keep an eye on everything you are selling by visiting your members area and selecting the "selling" page. |
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Can I use HTML when listing an item? |
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Yes you can, however we recomend you use basic tags as complex HTML descriptions may not display correctly. |
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Buying FAQ |
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How do I find Items? |
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Auctions are organized by Category, which is a group of related types. You might choose to browse by category or use the SEARCH feature to find a specific item.
Some categories contain subcategories of closely related items. For example, if you are looking for Flower Pots you could either SEARCH on GARDEN JUNKIE or you could browse the category POTS & PLANTERS to see which pots are listed.
SEARCHING TIPS:
a. Start out with a general search and then make it more specific. If your search on FLOWER POTS returns too many results, try narrowing it by type.
b. AVOID Plural terms. A search on FLOWER POT will be more effective than one on FLOWER POTS, which may not return those results where the seller did not list flower pots as a keyword. |
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Bidding on Items |
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To place a bid on an item you must first login to your account. Once logged in a bidding box will be displayed at bottom of all auction pages. You can use this box to place your chosen bid.
Most auctions run for several days, so you might choose to add an auction to your Watch List before bidding.
Don't be surprised for an auction to move quickly, especially as it nears closing time. You may find it instructive to monitor a few auctions near closing time to get an idea how things work.
However, it isn't necessary for you to babysit your own auctions. You can use the system's proxy bidding to handle auction bidding for you. Place your maximum bid, and the proxy will increment your bid as necessary to keep you in front until such time as someone outbids your maximum, or the auction closes, leaving you the winner. |
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How can I keep track of items I'm bidding on? |
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You can keep an eye on everything you are bidding on by visiting your members area and selecting the "bidding" page |
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How do I know if I am outbid on an item? |
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Our auction system will automatically notify you via email if you are outbid. |
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Auction Watching |
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Auction Watch List
Whether you're a bidder, seller or interested party, you might have multiple auctions that you need to track simultaneously. This is where the auction watching tool comes in.
To add an item to your watch list, all you do is click on the Watch this auction icon that appears at the top of the auction details page.
Any time you log in you can review your watched auctions by clicking on the Bidding icon in the members area and check the bottom of your details page.
From here you'll have handy links to each of the auctions you're watching, and some details about the bidding status, if the auction is still live. |
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What is Quick Buy? |
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Some auctions may include a feature called Quick Buy where you can purchase an item at a fixed price.
The Quick Buy option might disappear after a bid has been placed or an item reaches its reserve. |
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How do I Pay for Auctions I win? |
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At the end of the auction, the winner and seller will be emailed with contact details. At that point you should contact the seller to provide any additional information s/he may need and to arrange for your payment.
Some sellers accept PAYPAL payments, others credit cards and bank or personal check.
Paypal is often the most convenient method of payment for a buyer, but not all sellers accept it, so be sure to check first. To use Paypal, depending on which country you are in, you might need to register for an account, or you may be able to skip registration and make a payment using your credit card.
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What is Sniping? |
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| | "Sniping" is the practice of placing a bid immediately before close of auction.
To make Garden Junkie fair for everyone, the site employs an anti-sniping feature: any bid placed within 10 minutes of auction close will extend the auction by 10 minutes.
In the case of multiple snipe bids, this could go on indefinitely until no bids are placed for a period of 10 minutes. Then the auction will close. | |
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Auction Basics |
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How do Online Auctions Work? |
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Online auctions are similar in many respects to traditional auctions that might take place in a room full of people. A few of the primary differences from first-person auctions that make them more convenient:
1. DURATION: Auction duration may be up to two weeks
2. PROXY BIDDING: Bids are made by Proxy . This means that you can enter the largest bid you are prepared to make, and the site will bid for you, as required, without revealing your maximum bid. If your proxy bid was $10 and someone else enters a bid of $5, then your bid will be entered at the next bid increment above $5.00, say $5.50. You remain in the lead until someone outbids your proxy bid!
3. NOTIFICATION: You will receive emails from Garden Junkie to let you know how the auction is proceeding; if you've been outbid, if you've won the auction or if you've lost.
4. MONITORING: You can watch the progress of your auction live on the site, so you have the opportunity to raise your bid if you wish. |
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Auction Security |
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What email addresses should I expect email from? |
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The only email addresses you should add to your address book are:
admin@gardenjunkie.com
info@gardenjunkie.com
payments@gardenjunkie.com
Email from any other address should be considered fraudulent, reported and deleted. |
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What other domains are owned by GardenJunkie.com |
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Well, including www.gardenjunkie.com, we also own:
www.gardenjunkie.net and www.gardenjunkie.org
Using the .net and .org domain will foward you to gardenjunkie.com
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Can I trust Garden Junkie? |
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Garden Junkie offers a number of security features to enhance the user experience.
1. Garden Junkie employs a feedback system that enables you to judge the reliability of a seller or purchaser based on past performance.
2. Garden Junkie enables you to communicate with individuals on Communities under the same name, so you can know something more about the seller or buyer before you engage in a transaction with him or her.
3. Many sellers accept payment by PayPal, which is a convenient online payment system that will enable buyers to trade with individuals using credit card or bank account. |
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What is PayPal Verification? |
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Here are some of the advantages of becoming verified. Please note: The PayPal account you use to verify your Garden Junkie account must use the same email address used at GardenJunkie.com or the verification system won't recognize you.
- Receive a $15 credit to use towards listing upgrades.
- PayPal Verified Members can restrict their auction listings so only other PayPal Verified members can bid on them.
- Automatic/Instant Verification Status
- Receive a positive feedback from Garden Junkie
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What about fraud? |
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If you suspect an auction to be fradulent, please notify us immediately and if you think you have fallen victim to a scam please notify one of the sources below.
FTC toll free hotline: 877-FTC-HELP (877-382-4357) FTC online complaint form ( www.ftc.gov)
Canadian PhoneBusters hotline: 888-495-8501 Internet Fraud Complaint Center ( www.ifccfbi.gov/) |
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Customizing your Account |
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Creating an About Me page |
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An About Me page is your homepage within Garden Junkie that will provide details that you choose to other auction users, enabling you to share with other Garden Junkie members information about yourself and your interests.
If you are a seller in an auction, a special graphic called an About Me icon will appear next to your auction posts, and it will be linked to your About Me page.
You might, for example, use your About Me page to describe your interests, highlight auctions you have for sale.
MAKING AN ABOUT ME PAGE:
Making your own About Me page is simple. After you login to Garden Junkie, click the About Me option.
Once you've created it, your About Me page will have its own address that you can share with friends, bidders and others. Your About Me page will have the format:
If you know a bit of HTML you can customize your About Me page further, but it's really not necessary. |
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Payment Options |
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When are fees due? |
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Fess are due once a month or when your balance reaches $15.00
Please Note: When your balance reaches the Maximum amount of $15.00, you account will be suspended until we recive your fee payments. |
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What types of payments does GardenJunkie.com accept? |
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GardenJunkie.com accepts Checks, Money Orders and PayPal. We also accept Visa, MasterCard, Amex and Discover, through PayPal. Please note, you do not need a PayPal acount in order to pay with a credit card. |
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I do not have or want a PayPal account, how can I pay with my Credit Card? |
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Login to your account
Click on details
Click on button that says "Click Here To Proceed"
Once the PayPal page loads, click the "Secure Checkout" button. Now you can pay through PayPal's Secured Site and you do not need to create a PayPal account to do so. This option allows you to pay like you would at any other online store, with your Credit Card. |
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Communicating with Users |
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What should I know about communicating with other auction members? |
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Communications are critical to successful auctions. Always keep in mind that a little too much communication is always better than too little.
Don't forget that you are communicating with a person. Be prompt and polite in your dealings and you'll enjoy a much more rewarding and pleasant auction experience.
If you run into a problem, with the delivery of your item, payment or some other detail, you can use good communication to help resolve the problem and keep things on track.
This helps to smooth the process and ensure you of receiving a good feedback rating from the buyer or seller you're dealing with. |
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Ask Seller a Question |
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If you have a question during the bidding process you can click the Ask Seller link and prepare an email that will be delivered to the seller. Most sellers invite inquiries and will be happy to respond, but don't get upset if you don't hear back right away. People can get busy with other things, and occasionally, emails do get lost.
Use good communications to remove any last minute doubts you might have before bidding. Questions about the condition of the item, or the suitability for your use will be important.
Also you might have a question about shipping options, delivery time or maybe just a thought you want to share. |
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After the Auction |
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At the end of the auction the buyer will receive an email containing the seller's data, including his or her email address. And the seller will get a complementary one with the buyer's information.
You can initiate contact right away, in fact, it's a good idea, but don't be surprised to find that the seller will send you additional emails confirming the auction win, giving you details about payment, notification of shipping, etc.
If you lose your contact information you can request the information from Garden Junkie but contact information will only be provided for those individuals with whom you've had a common transaction. |
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Communicating as a Seller |
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ASK SELLER A QUESTION:
You may receive notification from Garden Junkie of questions that sellers have submitted for your consideration. You can respond directly to the prospective bidder by email.
AFTER THE AUCTION:
Be sure to keep your winning bidder updated so he or she feels that they know what's happening with their auction. Notification of receipt of payment, shipment of the item, and request for feeback are appropriate. |
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Reputation (Feedback) |
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How do I leave a feedback comment about my experience with another registered user? |
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The easiest way to leave a feedback comment about another user is to go to the MEMBERS AREA on GardenJunkie.com and click on the Feedback Forum link. Our feedback system is an important tool in maintaining trust and honesty within the community. |
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What is a Reputation Rating? |
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The Reputation system at Garden Junkie is a method of recording information concerning the confidence of Auction participants in particular a seller or buyer.
AFTER THE AUCTION:
At the end of an auction you can leave a Reputation rating about your transaction(s). Login and click the REPUTATION button in the Members Area. Then scroll down to the listing of auctions you've won and click PROCEED to leave comment.
BEFORE THE AUCTION:
Review the seller's feedback. Be wary of sellers with little or no history, especially on high value items.
You might see entries like "A+++" which indicates high confidence in the transaction, or a lot of glittering statements. |
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Wanted Ads |
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What are Wanted Ads? |
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Wanted ads are a new and increasingly popular feature. As an advertiser you can list adverts for items you want and sellers can submit offers for items they are selling. It's a quick, simple and hassle free way of sellers being able to meet buyers demands. |
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Advertiser (Buyer) |
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List a new wanted ad and wait for sellers to contact you with offers. If you receive an offer your happy with you can bid on the item! |
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Sellers |
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Browse the wanted ads and if you see one that matches an item your selling make an offer and tell the buyer you have just what they are looking for! |
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XML/RSS Feeds |
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What are XML/RSS Feeds? |
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Rich Site Summary (RSS) alerts or feeds, will allow you to see auction summaries without having to check Garden Junkie daily for updates. With RSS, you can see Garden Junkie auctions right on your desktop by installing a free RSS reader. |
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What types of feeds are available? |
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Currently, we supply feeds for: Just Listed (Listed in the last 24 Hours), Closing Soon (Items closing within 24 hours), Featured Items (Items featured on the homepage), Items Under $10, Warm Items (Items with 10 or more bids), Hot Auctions (Items with 25 or more bids), Quick Buy Items (Items listed with a "Quick Buy" option) |
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Is there an RSS feed for my auction listings? |
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Yes. When you list an item, there will be a small RSS button in your Seller Information box ( See Image). Visitors can then copy the link and add it to their RSS reader software. Your RSS feed will show your last 10 auctions.
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Where do I get these feeds? |
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To start using feeds, get more information or to get an XML/RSS reader, please visit:
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